Event Management (ITIL)

Part of ITIL Service Operations


An event is any change in the state of an configuration item. Closely related to Monitoring. Three types of events: Informational Warning Exception

Instruments for Event Management

Active Monitoring Tools Passive Monitoring Tools Based on Thresholds

Flow of events:

Event occurs Notification generated Detected logged First Level Event Correlation and Filtering Significance Second Level Event Correlation Further action required? Response Selection Review Actions Close Event