Event Management (ITIL)

Part of ITIL Service Operations

Event

An event is any change in the state of an configuration item. Closely related to Monitoring. Three types of events: • Informational • Warning • Exception

Instruments for Event Management

• Active Monitoring Tools • Passive Monitoring Tools Based on Thresholds

Flow of events:

• Event occurs • Notification generated • Detected • logged • First Level Event Correlation and Filtering • Significance • Second Level Event Correlation • Further action required? • Response Selection • Review Actions • Close Event