martin van pelt



Versatile process manager with over 30 years of experience in telecommunications.
Proficient in translating data into structured information.
Able to reduce complex issues to the essence.



Business process management is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customer and partners within and beyond the enterprise boundaries.

It is a methodology that follows a set of phases that we go through to take a look at a process figure out how to make it better.


Identify currrent processes and design of proposed change


What-if analysis to model change proposed on multiple variables


Track and manage


Keep track of completion level of changes and effectiveness


Identify problems, opportunities and apply changes for creater cost savings and efficiency


Principles of Business Process Management



Process Analysis

Understanding a business process, including it's components (input, output, throughput, guides and enablers).

Process Modeling

Graphical representation of business processes or workflows, as means of identitfying potential improvements.

Processs Management

Controlling processes to make certain that the processes are efficient and effective, to result in a better and more cost effective organization.

Process Design

Determine the workflow, equipment needs, organizational changes and data needs for a particular process.

Process Improvement

Identifying, analyze and improve existing business processes for optimization and to meet new quotas or standards of quality.

Process Architecture

Process architecture refers to the hierarchal design of processes and systems that are applied when transforming inputs into outputs.



Experience Over 30 year experience in telecommunications (innovation, operations)
Companies KPN, Liberty Global, Ziggo, Change-Partners, Yacht, LCC (Tech Mahindra)
Areas Fixed telephony, Mobile telephone and Television (Consumer Market, Mobile Operations, TV Operations, Network Operations, Network Technology)
Roles Process Manager, Operational Manager, Business Analyst, Requirements Manager, Project Manager
Education Business Economy (EUR, MSc)
Certificates Lean Six Sigma (GB), Mavim Rules (Expert), Prince II (Foundation), Aris (Key User), PDRE, Documentaire Informatiekunde (Postdoc UvA)
Frameworks ITIL v3 (Service Operations, Service Transition, Service Design), eTOM, Archimate, PDRE, DevOps
Notation BPMN, CMMN, Flowcharts, Swimlanes, EPC, RACI, UML, DFD, IDEF0, L4 Work Instructions
Tooling Bizagi, Signavio, Camunda, Visio, Mavim Rules, Jira, Confluence, BitBucket, BMC Remedy, Graphviz, PlantUML