Business process management is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customer and partners within and beyond the enterprise boundaries.
It is a methodology that follows a set of phases that we go through to take a look at a process figure out how to make it better.
Identify currrent processes and design of proposed change
What-if analysis to model change proposed on multiple variables
Track and manage
Keep track of completion level of changes and effectiveness
Identify problems, opportunities and apply changes for creater cost savings and efficiency
Principles of Business Process Management
Understanding a business process, including it's components (input, output, throughput, guides and enablers).
Graphical representation of business processes or workflows, as means of identitfying potential improvements.
Controlling processes to make certain that the processes are efficient and effective, to result in a better and more cost effective organization.
Determine the workflow, equipment needs, organizational changes and data needs for a particular process.
Identifying, analyze and improve existing business processes for optimization and to meet new quotas or standards of quality.
Process architecture refers to the hierarchal design of processes and systems that are applied when transforming inputs into outputs.
|Experience||Over 30 year experience in telecommunications (innovation, operations)|
|Companies||KPN, Liberty Global, Ziggo, Change-Partners, Yacht, LCC (Tech Mahindra)|
|Areas||Fixed telephony, Mobile telephone and Television (Consumer Market, Mobile Operations, TV Operations, Network Operations, Network Technology)|
|Roles||Process Manager, Operational Manager, Business Analyst, Requirements Manager, Project Manager|
|Education||Business Economy (EUR, MSc)|
|Certificates||Lean Six Sigma (GB), Mavim Rules (Expert), Prince II (Foundation), Aris (Key User), PDRE, Documentaire Informatiekunde (Postdoc UvA)|
|Frameworks||ITIL v3 (Service Operations, Service Transition, Service Design), eTOM, Archimate, PDRE, DevOps|
|Notation||BPMN, CMMN, Flowcharts, Swimlanes, EPC, RACI, UML, DFD, IDEF0, L4 Work Instructions|
|Tooling||Bizagi, Signavio, Camunda, Visio, Mavim Rules, Jira, Confluence, BitBucket, BMC Remedy, Graphviz, PlantUML|