Business process management is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business processes, to support of enterprise goals. It is a methodology that follows a set of phases that we go through to take a look at a process figure out how to make it better.
Versatile process manager with over 30 years of experience in telecommunications. Proficient in translating data into structured information. Able to reduce complex issues to the essence.
WhatReviewing and gaining an understanding of business processes. It involves reviewing the components of a process, including inputs, outputs, procedures, controls, actors, applications, data, technologies and their interactions to produce resultsWHYIt helps to increase the efficiency and effectiveness of a process to better achieve its end goal.WITH WHATSIPOC (Supplier, Input, Process, Output, Customer), IGOE (Input, Guides, Output, Enablers), Process Mapping, Flowcharts, FMEA (Failure Mode Effects Analysis), Spaghetti Diagrams.
PROCESS ARCHITECTURE
WHATA process architecture is a visual, hierarchical model of the processes of an organisation. It is a critical business blueprint that guides decision makers and executes strategy. Usually created to include, initially, the two or three highest levels, the process architecture provides a powerful visualization and management tool. It also captures related resources, documentation, performance measures, measurement methods, and governance arrangementsWHYTo define a blueprint for the future development of the technological landscape, taking into account the service strategy and newly available technologies.WITH WHATArchimate, eTOM, ITIL
PROCESS DESIGN
WHATTransform an organization's vision, goals, and available resources into measureable means of achieving the organization's vision.WHYDesign efficient processes so that it helps to create all products and services that the organization intends to produce.WITH WHATPDSO (Process, Data, Systems, Organization), Lean Six Sigma (Voice of the Customer, Control Limits), ITIL (Service Design)
PROCESS MODELING
WHATAnalytical representation / illustration of an organization’s business processes.WHYProcess modeling gives an analytical representation of 'as-is' processes in an organization and contrasts it with 'to-be' processes for making them more efficient.Modeling processes is a critical component for effective business process management.WITH WHATInterviewing, workshops, Business Process Model and Notation (BPMN), Case Management Modeling Notation (CMMN), Unified Modeling Notation (UML) sequence diagrams, Gannt Charts, Data Flow Diagrams (DFD), IDEF0
PROCESS MANAGEMENT
WHATBusiness process management is a discipline in operations management in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes.WHYIncreased efficiency, effectiveness and transparency to increase customer satisfaction and boost productivityWITH WHATRACI (Roles and Responsibilities), KPIs (Key Performance Indicators), KPI Reporting (MTTR, QoS)
PROCESS IMPROVEMENT
WHATIdentify, analyze and improve existing business processes within an organization.WHYOptimizate and meet new quotas or standards of quality.WITH WHATLean Six Sigma techniques and methods
EXPERIENCE
Versatile manager with over 30 years of experience in telecommunications.Proficient in translating data into structured information.Able to reduce complex issues to the essence.
EDUCATION
VWO - DelftDoctorandus title in Business Economics - Erasmus University Rotterdam
CERTIFICATES
Lean Six Sigma (Green Belt)Mavim Rules (Expert)Prince II (Foundation)Aris (Key User)Process Driven Requirements Engineering (PDRE)Documentaire Informatiekunde (Postdoc UvA)Grafische Vormgeving en DTPBizagi (BPMN)
COMPANIES
KPNLiberty GlobalZiggoUPCYacht Change PartnersLCC (Tech Mahindra)Ministerie van DefensieBrandsupplymartinvanpelt vormgeving en dtp
FRAMEWORKS
ITIL v3(Service Operations , Service Transition, Service Design)eTOMArchimatePROCESS DRIVEN REQUIREMENTS MANAGEMENT (PDRE) Agile/Scrum/DevOps PRINCE2
ROLES
Business Process ManagerProject ManagerOperational ManagerBusiness Process ConsultantBusiness AnalystRequirements ManagerDeployment Manager
Business process management is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business processes, to support of enterprise goals. It is a methodology that follows a set of phases that we go through to take a look at a process figure out how to make it better.
Versatile process manager with over 30 years of experience in telecommunications. Proficient in translating data into structured information. Able to reduce complex issues to the essence.
WhatReviewing and gaining an understanding of business processes. It involves reviewing the components of a process, including inputs, outputs, procedures, controls, actors, applications, data, technologies and their interactions to produce resultsWHYIt helps to increase the efficiency and effectiveness of a process to better achieve its end goal.WITH WHATSIPOC (Supplier, Input, Process, Output, Customer), IGOE (Input, Guides, Output, Enablers), Process Mapping, Flowcharts, FMEA (Failure Mode Effects Analysis), Spaghetti Diagrams.
PROCESS ARCHITECTURE
WHATA process architecture is a visual, hierarchical model of the processes of an organisation. It is a critical business blueprint that guides decision makers and executes strategy. Usually created to include, initially, the two or three highest levels, the process architecture provides a powerful visualization and management tool. It also captures related resources, documentation, performance measures, measurement methods, and governance arrangementsWHYTo define a blueprint for the future development of the technological landscape, taking into account the service strategy and newly available technologies.WITH WHATArchimate, eTOM, ITIL
PROCESS DESIGN
WHATTransform an organization's vision, goals, and available resources into measureable means of achieving the organization's vision.WHYDesign efficient processes so that it helps to create all products and services that the organization intends to produce.WITH WHATPDSO (Process, Data, Systems, Organization), Lean Six Sigma (Voice of the Customer, Control Limits), ITL (Service Design)
PROCESS MODELING
WHATAnalytical representation / illustration of an organization’s business processes.WHYProcess modeling gives an analytical representation of 'as-is' processes in an organization and contrasts it with 'to-be' processes for making them more efficient.Modeling processes is a critical component for effective business process management.WITH WHATInterviewing, workshops, Business Process Model and Notation (BPMN), Case Management Modeling Notation (CMMN), Unified Modeling Notation (UML) sequence diagrams, Gannt Charts, Data Flow Diagrams (DFD), IDEF0
PROCESS MANAGEMENT
WHATBusiness process management is a discipline in operations management in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes.WHYIncreased efficiency, effectiveness and transparency to increase customer satisfaction and boost productivityWITH WHATRACI (Roles and Responsibilities), KPIs (Key Performance Indicators), KPI Reporting (MTTR, QoS)
PROCESS IMPROVEMENT
WHATIdentify, analyze and improve existing business processes within an organization.WHYOptimizate and meet new quotas or standards of quality.WITH WHATLean Six Sigma techniques and methods
EXPERIENCE
Versatile manager with over 30 years of experience in telecommunications.Proficient in translating data into structured information.Able to reduce complex issues to the essence.
EDUCATION
VWO - DelftDoctorandus title in Business Economics - Erasmus University Rotterdam
CERTIFICATES
Lean Six Sigma (Green Belt)Mavim Rules (Expert)Prince II (Foundation)Aris (Key User)Process Driven Requirements Engineering (PDRE)Documentaire Informatiekunde (Postdoc UvA)Grafische Vormgeving en DTPBizagi (BPMN)
COMPANIES
KPNLiberty GlobalZiggoUPCYacht Change PartnersLCC (Tech Mahindra)Ministerie van DefensieBrandsupplymartinvanpelt vormgeving en dtp
FRAMEWORKS
ITIL v3(Service Operations , Service Transition, Service Design)eTOMArchimatePROCESS DRIVEN REQUIREMENTS MANAGEMENT (PDRE) Agile/Scrum/DevOps PRINCE2
ROLES
Business Process ManagerProject ManagerOperational ManagerBusiness Process ConsultantBusiness AnalystRequirements ManagerDeployment Manager
GraphVizPlantUMLSensus Business Process ModellerGrapholite----------Affinity DesignerAffinity PublisherAffinity PhotoAffinity Designer iPadAffinity Photo iPadProcreateXara Designer Pro
Business process management is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business processes, to support of enterprise goals. It is a methodology that follows a set of phases that we go through to take a look at a process figure out how to make it better.
Versatile process manager with over 30 years of experience in telecommunications. Proficient in translating data into structured information. Able to reduce complex issues to the essence.
WhatReviewing and gaining an understanding of business processes. It involves reviewing the components of a process, including inputs, outputs, procedures, controls, actors, applications, data, technologies and their interactions to produce resultsWHYIt helps to increase the efficiency and effectiveness of a process to better achieve its end goal.WITH WHATSIPOC (Supplier, Input, Process, Output, Customer), IGOE (Input, Guides, Output, Enablers), Process Mapping, Flowcharts, FMEA (Failure Mode Effects Analysis), Spaghetti Diagrams.
PROCESS ARCHITECTURE
WHATA process architecture is a visual, hierarchical model of the processes of an organisation. It is a critical business blueprint that guides decision makers and executes strategy. Usually created to include, initially, the two or three highest levels, the process architecture provides a powerful visualization and management tool. It also captures related resources, documentation, performance measures, measurement methods, and governance arrangementsWHYTo define a blueprint for the future development of the technological landscape, taking into account the service strategy and newly available technologies.WITH WHATArchimate, eTOM, ITIL
PROCESS DESIGN
WHATTransform an organization's vision, goals, and available resources into measureable means of achieving the organization's vision.WHYDesign efficient processes so that it helps to create all products and services that the organization intends to produce.WITH WHATPDSO (Process, Data, Systems, Organization), Lean Six Sigma (Voice of the Customer, Control Limits), ITL (Service Design)
PROCESS MODELING
WHATAnalytical representation / illustration of an organization’s business processes.WHYProcess modeling gives an analytical representation of 'as-is' processes in an organization and contrasts it with 'to-be' processes for making them more efficient.Modeling processes is a critical component for effective business process management.WITH WHATInterviewing, workshops, Business Process Model and Notation (BPMN), Case Management Modeling Notation (CMMN), Unified Modeling Notation (UML) sequence diagrams, Gannt Charts, Data Flow Diagrams (DFD), IDEF0
PROCESS MANAGEMENT
WHATBusiness process management is a discipline in operations management in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes.WHYIncreased efficiency, effectiveness and transparency to increase customer satisfaction and boost productivityWITH WHATRACI (Roles and Responsibilities), KPIs (Key Performance Indicators), KPI Reporting (MTTR, QoS)
PROCESS IMPROVEMENT
WHATIdentify, analyze and improve existing business processes within an organization.WHYOptimizate and meet new quotas or standards of quality.WITH WHATLean Six Sigma techniques and methods
EXPERIENCE
Versatile manager with over 30 years of experience in telecommunications.Proficient in translating data into structured information.Able to reduce complex issues to the essence.
EDUCATION
VWO - DelftDoctorandus title in Business Economics - Erasmus University Rotterdam
CERTIFICATES
Lean Six Sigma (Green Belt)Mavim Rules (Expert)Prince II (Foundation)Aris (Key User)Process Driven Requirements Engineering (PDRE)Documentaire Informatiekunde (Postdoc UvA)Grafische Vormgeving en DTPBizagi (BPMN)
COMPANIES
KPNLiberty GlobalZiggoUPCYacht Change PartnersLCC (Tech Mahindra)Ministerie van Defensie
Brandsupplymartinvanpelt vormgeving en dtp
FRAMEWORKS
ITIL v3(Service Operations , Service Transition, Service Design)eTOMArchimatePROCESS DRIVEN REQUIREMENTS MANAGEMENT (PDRE) Agile/Scrum/DevOps PRINCE2
ROLES
Business Process ManagerProject ManagerOperational ManagerBusiness Process ConsultantBusiness AnalystRequirements ManagerDeployment Manager