KNOWLEDGE BASE

eTOM

Het Business Process Framework (eTOM - enhanced telecom operating model) is een gelaagd operating model voor serviceproviders in de telecommunicatie-industrie. Het model beschrijft de vereiste bedrijfsprocessen van serviceproviders en definieert de belangrijkste elementen en hoe deze moeten samenwerken. De BPF (eTOM) standaard wordt onderhouden door de TM Forum
OPERATIONS
STRATEGY, INFRASTRUCTURE & PRODUCT
ENTERPRISE MANAGEMENT
Operations Support & Readiness
Fulfilment
Assurance
Billing & Revenue Management
Strategy & Commit
Product Lifecycle Management
Infrastructure Lifecycle & Management
CUSTOMER RELATIONSHIP MANAGEMENT SERVICE MANAGEMENT & OPERATIONS RESOURCE MANAGEMENT & OPERATIONS SUPPLIER / PARTNER RELATIONSHIP MANAGEMENT MARKETING & OFFER MANAGEMENT SERVICE DEVELOPMENT MANAGEMENT RESOURCE DEVELOPMENT & MANAGEMENT SUPPLY CHAIN DEVELOPMENT & MANAGEMENT
STRATEGIC & ENTERPRISE PLANNING
ENTERPRISE RISK MANAGEMENT
ENTERPRISE EFFECTIVENESS MANAGEMENT
KNOWLEDGE & RESEARCH MANAGEMENT
FINANCIAL & ASSET MANAGEMENT
STAKEHOLDER & EXTERNAL RELATIONS MGT
HUMAN RESOURCES MANAGEMENT
CUSTOMER
KNOWLEDGE BASE

eTOM

Het Business Process Framework (eTOM - enhanced telecom operating model) is een gelaagd operating model voor serviceproviders in de telecommunicatie-industrie. Het model beschrijft de vereiste bedrijfsprocessen van serviceproviders en definieert de belangrijkste elementen en hoe deze moeten samenwerken. De BPF (eTOM) standaard wordt onderhouden door de TM Forum
OPERATIONS
STRATEGY, INFRASTRUCTURE & PRODUCT
ENTERPRISE MANAGEMENT
Operations Support & Readiness
Fulfilment
Assurance
Billing & Revenue Management
Strategy & Commit
Product Lifecycle Management
Infrastructure Lifecycle & Management
CUSTOMER RELATIONSHIP MANAGEMENT SERVICE MANAGEMENT & OPERATIONS RESOURCE MANAGEMENT & OPERATIONS SUPPLIER / PARTNER RELATIONSHIP MANAGEMENT MARKETING & OFFER MANAGEMENT SERVICE DEVELOPMENT MANAGEMENT RESOURCE DEVELOPMENT & MANAGEMENT SUPPLY CHAIN DEVELOPMENT & MANAGEMENT
STRATEGIC & ENTERPRISE PLANNING
ENTERPRISE RISK MANAGEMENT
ENTERPRISE EFFECTIVENESS MANAGEMENT
KNOWLEDGE & RESEARCH MANAGEMENT
FINANCIAL & ASSET MANAGEMENT
STAKEHOLDER & EXTERNAL RELATIONS MGT
HUMAN RESOURCES MANAGEMENT
CUSTOMER
KNOWLEDGE BASE

eTOM

Het Business Process Framework (eTOM - enhanced telecom operating model) is een gelaagd operating model voor serviceproviders in de telecommunicatie-industrie. Het model beschrijft de vereiste bedrijfsprocessen van serviceproviders en definieert de belangrijkste elementen en hoe deze moeten samenwerken. De BPF (eTOM) standaard wordt onderhouden door de TM Forum
OPERATIONS
STRATEGY, INFRASTRUCTURE & PRODUCT
ENTERPRISE MANAGEMENT
Operations Support & Readiness
Fulfilment
Assurance
Billing & Revenue Management
Strategy & Commit
Product Lifecycle Management
Infrastructure Lifecycle & Management
CUSTOMER RELATIONSHIP MANAGEMENT SERVICE MANAGEMENT & OPERATIONS RESOURCE MANAGEMENT & OPERATIONS SUPPLIER / PARTNER RELATIONSHIP MANAGEMENT MARKETING & OFFER MANAGEMENT SERVICE DEVELOPMENT MANAGEMENT RESOURCE DEVELOPMENT & MANAGEMENT SUPPLY CHAIN DEVELOPMENT & MANAGEMENT
STRATEGIC & ENTERPRISE PLANNING
ENTERPRISE RISK MANAGEMENT
ENTERPRISE EFFECTIVENESS MANAGEMENT
KNOWLEDGE & RESEARCH MANAGEMENT
FINANCIAL & ASSET MANAGEMENT
STAKEHOLDER & EXTERNAL RELATIONS MGT
HUMAN RESOURCES MANAGEMENT
CUSTOMER