KNOWLEDGE BASE

Event Management (ITIL)

Part of ITIL Service Operations

Event

An event is any change in the state of an configuration item. Closely related to Monitoring. Three types of events: Informational Warning Exception

Instruments for Event Management

Active Monitoring Tools Passive Monitoring Tools Based on Thresholds

Flow of events:

Event occurs Notification generated Detected logged First Level Event Correlation and Filtering Significance Second Level Event Correlation Further action required? Response Selection Review Actions Close Event
KNOWLEDGE BASE

Event Management (ITIL)

Part of ITIL Service Operations

Event

An event is any change in the state of an configuration item. Closely related to Monitoring. Three types of events: Informational Warning Exception

Instruments for Event Management

Active Monitoring Tools Passive Monitoring Tools Based on Thresholds

Flow of events:

Event occurs Notification generated Detected logged First Level Event Correlation and Filtering Significance Second Level Event Correlation Further action required? Response Selection Review Actions Close Event
KNOWLEDGE BASE

Event Management (ITIL)

Part of ITIL Service Operations

Event

An event is any change in the state of an configuration item. Closely related to Monitoring. Three types of events: Informational Warning Exception

Instruments for Event Management

Active Monitoring Tools Passive Monitoring Tools Based on Thresholds

Flow of events:

Event occurs Notification generated Detected logged First Level Event Correlation and Filtering Significance Second Level Event Correlation Further action required? Response Selection Review Actions Close Event